Practice Week

For my startup decisions in the practice week I decided to get new furniture and a new espresso-maker. These were expensive decisions but investments that I believed would pay off in the future to enhance both ambiance and efficiency. I also decided to use advertising to get the word out about Chandler's and give a $.50 discount, as well as get 5 spots on the radio for the week. As for operations I decided on a 8 am to 10 pm daily schedule to include crowds throughout the day (from morning to studying to after-dinner). Thus, I concluded I needed 7 servers ans would pay them the above average wage of $9.50/hour to help improve worker satisfaction and hopefully efficiency as well. This is also why I am paying my managers $650/week, above the $600 average. I also decided to buy 10 pounds of organic coffee and 20,000 cups. I didn't want to buy too much coffee since it is perishable so I went with a very conservative estimate, and cups are not perishable so I decided to stock up on those.
In the end my customer satisfaction and units sold were very high. I was pleased with all the decisions I made except for the amount of coffee I initially purchased. I was about 25 pounds short of what I really needed. I feel like the advertising brought people in and the high pay of the workers led to the high customer satisfaction relative to the other people in the class. I was surprised by just how well the shop did, and how well it was in line with my view. I plan on keeping everything the same with my decisions on the real week one, except for ordering more coffee.